It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next

You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Thank you.Double-click mb-support-X.X.X.XXXX.exe to run the program It's very likely they'll cancel out of the prompt and still have Malwarebytes on their computer.Īny suggestions would be greatly appreciated. The users do have the option to make themselves admin temporarily but I want to make this as zero-touch as possible since people can't be trusted to do this properly. I did find this article but it seems that the type of Malwarebytes endpoint we have does not have these files in users' computers so the script doesn't work. My question is if there is a way to either remove the Malwarebytes endpoint without needing admin credentials, enter admin credentials remotely, or some other solution that I haven't thought of. The Malwarebytes Nebula console allows us to delete endpoints and remove them from computers, but the user is prompted to enter admin credentials.ĭue to company policy, no computer has admin privileges. We need to uninstall the Malwarebytes endpoints from employees' machines but we're running into some issues.

My company is transitioning from Malwarebytes to Jamf Protect by (hopefully) the end of the month.

Malwarebytes not uninstalling